Nice summary of the ROI payoff for wireless data at CSX Intermodal:
To get the most value out of wireless connectivity, organizations need solutions that deliver wireless voice and data in a single form factor.
and
After researching several wireless data solutions, CSX Intermodal came up with the criteria it needed to make its plan work. "We still needed two-way, real-time communication between the drivers and dispatch center," says Dugan. "And, it wasn't realistic for us to expect drivers to purchase cell phones and calling plans, plus wireless data devices and wireless data plans. We needed a single form factor that could accommodate wireless voice and data from a wireless carrier network."
Ideally, the solution of choice would need to be able to work with multiple wireless carriers so drivers would be able to choose the carriers and plans they preferred. Also, it had to be simple to use. Many of CSX Intermodal's owner-operators don't have a lot of computer skills; therefore, presenting them with complex handheld devices (that the drivers would have to buy) wouldn't work. The final criteria for the solution were that it had to accommodate spotty wireless coverage areas, and it had to be inexpensive.
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